Google GCP Labs UXR
Introduction
Google is the process of updating the GCP Labs modules and needed a UXR to get the green-light to update their modules. They tasked me and my partner to see what needs and painpoints developers in their GCP labs have and what type of updates would these end-users want to see in an update.
Problem Statement
When learning something new in the Console, the primary pain point cited was context shifting.
Goal
This UXR study explores features that contribute to a frictionless and delightful learning experience when all GCSB lab instructions appear in the console using Neos.
Methodology
Both group A and B had lab instructions presented in Neos.
Group A had basic in Neos instructions.
Group B had instructions optimized for Neos.
Process
To begin testing, my team and I had to research which already created lab was acceptable for testing. Once one was found, we had to create a control version, which meant truncating the experience to one section of the lesson and creating an “optimized” version using Cider to code in the specific features we wanted to include. This process was more time intensive than expected since no one on the team were developers so we all learned how to code on the fly.
Testing
With a control version and a test version created, we broke our participants into two groups. We also broke each group into a moderated group that will provide feedback to us directly and unmoderated group that will provide feedback via survey.
Version A will have the normal instructions that users are use to. This is the control version.
Version B will have updated instructions, highlights that direct user attention to important things on screen, and other features.
Results
After all the testing was complete, we put together all our findings into a readout to Google to provide our findings to them.
Please view the video to the left to see the results of this test.
What we learned
From this testing, I learned that users do like the features we implemented. But there were times where users were not aware features were added unless there were onscreen prompts or told directly.
Next Steps
Once we wrapped up this UXR, Google and team will decide whether or not it’s worth to begin implementing the updates.